Matthew T Grant

Ron Casalotti of Bloomberg Businessweek kicked things off talking about their Business Exchange social media platform: a people-filtered resource for business people. In order to encourage users to participate, he instituted a rating system for submissions, among other things. With over 40K registered users, BX serves as a folksonomy of topics that are of interest to Bloomberg Businessweek readers and gets used as a source of stories for print publication. It also helps direct content focus for the marketing department since they now know what readers actually care about.

Top Tip: Don’t get caught up in the numbers. 200 active participants are more meaningful than thousands of passive followers on Twitter, for example. What really counts is building engaged relationships.

Deirdre Walsh, self-proclaimed “geek matchmaker” and Community & Social Media Manager for National Instruments was up next. The cornerstone of National Instruments’ community strategy are their support forums which have over 140,000 participants and 50% of all questions posted are answered by community members. The community is used extensively by the organization for product feedback, R&D insight, etc. National Instruments also puts a big emphasis on recognizing and engaging with community “rock stars.” One interesting point of measurement for Deirdre are “actionable conversations.” She also measures community growth and number of posts per community member.

Top Tip: Don’t get overwhelmed by the technical options (Facebook vs. Twitter, etc.) but utilize something like the P.O.S.T. method to develop your plan. In other words, treat social media as any other marketing communication function.

Next up was Mike Travis of Equat!on Research who spoke about the process involved in producing their “2009 Marketing Industry Trends Report,” a research study “by marketers and for marketers” which relied on crowdsourcing to determine survey questions. The strategy was to use the survey methodology itself to engage a community where Equat!on wanted to be better known. These efforts resulted in greater exposure, site traffic, and a five-fold increase in leads generated.

Top Tip: Crowdsourcing is a good way to get in touch with a community and actually become part of it, as long as you have something of value to add to the conversation.

Kirsten Watson, Director of Corporate Marketing at Kinaxis, then spoke about her efforts to create a supply chain expert community. One key element of their strategy was to build a highly engaging, content-rich “home” for supply chain experts to learn, laugh (yes, there is comedy in supply chain management), share, and connect. Another key element was to leverage content to achieve SEO goals and beat out much larger competitors like SAP and Oracle. These SEO efforts pulled people primarily to the community and the Kinaxis blog, and only secondarily to the Kinaxis website. [Quotable quote: “You can always buy traffic.”] Note: 20% of community members are customers and 80% are prospects.

Top Tip: Repurpose and reuse content whenever possible (“Create 10 things out of 1 thing”) while always thinking about SEO.

What followed was a Q&A session. Here are some insights and tactics that came out of that:

• Keep communities open, even to competitors.
• Post content to relevant LinkedIn groups (but don’t play where you’re not welcome).
• Link editorial content to keyword strategy.
• Involvement in social media sometimes means “listen and don’t say anything.”
• Use the many conversations happening around your brand as a driver of internal collaboration. (Deirdre called this part of her “Social Media Pangaea” vision.)
• If you have people in your organization interested in blogging, send them to “Blog College” like the folks at National Instruments do. Give people guidelines and frameworks and let them go.
• “Social media” is not a campaign or a program; it’s a tool.

Christina “CK” Kerley moderated this session extremely well keeping things focused and the whole thing highly information-rich.

Quick Take:

The strongest part of this session was John Mueting’s very detailed and insightful tale of what they did at Allstate to improve marketing effectiveness.

Big Idea: Marketing and sales need to work closely together. Metrics can play an important, even critical role, in cementing that relationship.

Dennis Chapman comes to the field of marketing measurement from sales where he learned how to work according to a very simple dashboard: Revenue. If he brought in enough, he was rewarded; if he didn’t, he lost his job.

“You can measure anything,” Dennis says. The problem is that it can be very difficult to measure some things like marketing, in part due to lack of data. That problem is compounded by the increased pressure on marketers to produce facts to defend their actions and decisions.

The solution, according to Chapman, is predictive analytics. “Analytics that tell us the future,” as he put it.

The big questions being asked of marketers today are:

• How much revenue and profits are coming from our marketing efforts?
• How can we optimize results from our marketing investment?
• How can you prove your positive financial impact to the organization? Read the rest of this entry »

Ann Handley has taken the podium and is right now running down the many sponsors of the event. There are quite a few and the emphasis seems to be on marketing automation and related disciplines. That’s just at first blush.

Ann’s main message to the assembled conventioners (or forumites): Don’t be afraid. Don’t be afraid of talking to strangers. Don’t be afraid of attending a session where you don’t know the speakers. Don’t be afraid to learn, stretch, and grow.

She has also reminded everyone to “follow the back channel” (Twitter hashtag “#mpb2b”). Always a word to the wise.

More later as I try my best to live blog the heck out of this thing.

The way I see it, there are three paths to social media success.

1. Invent a Popular Social Media Platform

Marshall McLuhan once said something like, “Media owners don’t care what’s on TV, as long as everyone is watching.” To put it another way, the people who own what everyone uses, are the big winners. Unfortunately, becoming an owner is easier said than done and it just gets harder over time.

Facebook, for example, may have displaced MySpace – as MySpace displaced Friendster – as the center of the social media universe, but it’s hard to imagine what will displace Facebook. It’s user base just keeps growing and it really has become part of everyday life for millions. Same goes for Twitter, Flickr, LinkedIn,  and YouTube, among others.

One possibility, I guess, is creating a meta-tool that allows people to aggregate their disparate online personalities and communities, but that didn’t exactly work for FriendFeed (and plus Facebook is kind of headed in that direction already) though it is kind of working for Apple (if you know what I mean).

2. Become a Social Media Celebrity

Mass media like television and radio have always been platforms for celebrity and the social media are no different, to a degree. Certainly people you have never heard of, such as Fred, have become “famous” by launching programs on YouTube, but that’s because YouTube is basically an open, explorable space.

You can explore Twitter but, generally speaking you are only paying attention to the folks you’ve chosen to follow and only really get noticed by them what follow you. In any event, it’s a lot easier to be a famous person. such as Oprah, Ashton, or Conan, who chooses to use Twitter than it is to become “famous on Twitter” (not sure who counts in the latter category aside from maybe Brogan and Vaynerchuk).

Finally, the rules of engagement on Facebook make it so utterly closed that, at best, it may allow you to become “better known” to your friends and acquaintances. You will never, however, become “well known” via Facebook.

3. Use Social Media to Do Something

Aside from being the easiest way to achieve “social media success,” this is the only way that the words “success” and “social media” ever make sense together in a sentence, as far as I’m concerned. The social media are tools and tools are only meaningful in their application to this or that situation.

This is one reason that I don’t believe it makes sense to have a “social media plan” for your business or one person there who is “responsible for social media.” Social media will only help you achieve your objectives – that’s what “success” means, right? – if it is integrated into the plans and programs you’ve undertaken to achieve them.

So incorporate social media channels in your PR strategy or figure out how to leverage social media in support of a product launch or make social media an important component of customer service. That way leads to success and, specifically, success via social media.

Everything else is just pipe dreams and pyramid schemes.

Image Credit: http://www.flickr.com/photos/33142058@N06/ / CC BY 2.0

Like I said in a prior post, when I attended MarketingProfs B2B Forum several years ago, it changed my life (for the better!). Now I would like to add that 80% of the work I’m currently doing can be linked back to contacts I made at the Forum last year when I moderated a panel on content marketing.

Of course, your results may vary but I highly encourage you to attend this event (or the associated Tweetup) if you are in Boston next week. I say that on the one hand because they’ve given me a pass for promoting the event, but, on the other hand, I would say it even if they hadn’t. The MarketingProfs community is full of interesting, talented people and you will benefit from just being around them.

Oh yeah, and while there, you could even have the chance to talk with me, one-on-one, mano-a-mano, about blogging. Believe me, I’ve got a thing or two to tell you on that topic.

It’s still not too late to register and, I think, you can still get a $200 discount if you use the codeword “BLOG.”

I very much hope to see you there and, if you see me, come over and say “Hi.” I’m really tall!

I’ve never been a big fan of the “reality is an illusion” perspective, though I certainly understand it.

If we equate reality with our perception of reality, for example, then we are naturally deluded, for that perception is a product of our sense organs, our neurological infrastructure, and, I’m told, our race, class, and/or gender.

If, on the other hand, we say, “Reality is what is really there regardless of how it is perceived or whether it is even perceptible in the first place,” then we simply concede that our normal state of conscious awareness is, at best, a useful representation of the thing (reality) itself. That may not make it an outright delusion, but it at least makes it something like a practical hallucination.

The curious thing is that these hallucinations, these delusions, can be shared, even massively so (think of religions, nation states, the cult of celebrity, etc.). I would even go so far as to say that the process of sharing our delusions actually serves as a helpful corrective. We get closer to “what is really there” whenever we engage in a conversation with others concerning what seems to be there or what we assume to be there.

At least, that’s what my work as an independent professional (or, “thought ronin“), has taught me thus far.

If you want to get as close as possible to understanding what someone else wants, what they’re after, and how they would like you to help them, then you got to talk it out. And the more you talk it out, the more real everything gets. (I’m referring to actually talking here, conducting an email correspondence or swapping lengthy voice-mails does not count.)

Of course, sometimes you just don’t want to get real, finding the familiar cocoon of delusion far more comforting and far less vexing. But that’s another issue we should talk about.

Image Source

What got me thinking about this was a story about black tar heroin in the LA Times back in February. The sub-headline read, “Sugar cane farmers from a tiny Mexican county use savvy marketing and low prices to push black-tar heroin in the United States.”

The specifically savvy marketing in this case involved putting a premium on customer service (being willing to deliver even relatively small amounts), customer satisfaction (they called to check on quality), customer referral programs (discounts if you bring in new customers), etc.

Oddly enough, just prior to learning of this underground marketing success story I had written about the marketing techniques of the botnet masters. And then, soon thereafter, I heard an episode of OnPoint focused on Bernie Madoff and one of the guests, Frank Casey said, “We understood the ‘game’ of exclusivity and we understood that was his marketing concept.”

In other words, I’ve come to realize that no matter how much people malign marketing, they cannot deny its critical role in every kind of business success. The reality of the value marketing brings to any enterprise, far from being difficult to demonstrate, is in fact undeniable.

As proof of this contention, I submit the fact that “marketing” is a recognizable function in the dark allies and backrooms of underground economies, where many conventions of the above-ground economy – signage, agencies of record, HR- are eschewed in the name of fugitive efficiency.

Interestingly enough, and more as an aside, Frank Casey also points out that, in addition to his marketing concept, Madoff’s scheme relied on a sales (or at least a business development) function. As Casey puts it, “There was always somebody in the middle that was willing to make money feeding victims into the monster.”

Ouch!

Image Courtesy of indfusion.

Two years ago I attended the MarketingProfs B2B Forum in Boston and, frankly, it changed my life.

Aside from finally getting to meet the fabulous Ann Handley in person, I found myself connected to a community of smart, interesting, and engaged marketers that constitute the core of my professional network to this very day.

Well, guess what? MarketingProfs is hosting another B2B Forum May 3-5 at Boston’s Seaport Hotel. The emphasis on practical, actionable learning is one of the things that I’ve always valued about MarketingProfs events and, once again, they’ve assembled an impressive roster of speakers who will bring a ton of real-world experience and, more importantly, useful advice to the sessions they lead. I’ve met a number of these folks – Amy Black, Rachel Happe, Christina Kerley, David Thomas, Laura Ramos – and must say that they are smart, thoughtful marketers that, frankly, you can’t afford not to meet.

But wait, there’s more! MarketingProfs also does a great job lining up keynote speakers and this year is no exception. First, there’s David Weinberger, co-author of the runaway business hit, The Cluetrain Manifesto, who will be talking about what marketers are still missing about the digital economy. Secondly, attendees will also get a chance to hear Mitch Joel, who I saw at PodCamp several years ago and who remains one of the most humorous and thought-provoking speakers I’ve seen.

And if that’s not enough, I will be there in the role of Blog Therapist. Seriously.

It’s not to late to register and if you use the codeword “BLOG” then you’ll get yourself a $200 discount.

See ya there!

A while back, I made a rap video called, “It’s All About Fit” (see below).

My point there was that, when hiring someone, organizational fit was the key ingredient to that person’s success in the role as well as the organization’s “success” in nurturing and retaining a valuable employee over the long haul.

“Fit schmit,” I hear you say. “All I care about is whether or not they can do the job. Corporate culture schmorporate culture – at the end of the day, performance and results are what matter.”

Obviously, the person needs the skills and experience required by the job – you don’t hire a Java programmer who can’t really program in Java just because they get along with everybody –  but that’s really just another way of saying that the person’s capabilities need to fit the requirements of the position.

The problem is that for many jobs finding someone whose skills fit is easier than finding someone whose skills fit AND whose work ethic, personal demeanor, and values fit in with those of the immediate team and the culture as a whole. Because the former case is easier, people usually hire based on skills and hope for the best.

It’s also why HR professionals often say, “Hire for skills; fire for fit.”

I’m bringing this up because I spent a couple days on a client site interviewing and leading discussions with folks at many levels of the organization. The more time I spent with them, the more I liked them as people and the more I appreciated the organization itself. I found myself thinking, “I really want to work with these folks and, to the extent I can, be a part of what their trying to do.”

All of which made me think that, for a business to succeed, you not only need to hire people who support the mission, share the vision, and fit into the culture, but you also need to find clients that do the same.

It’s always hard to say “no” to business, but isn’t it harder to have to work on projects you don’t really care about or with people that you don’t trust, admire, or respect?

Isn’t it easier to do inspired work when you are actually inspired by the people you’re working with?

That being said, here is the “Fit” video for your viewing and reviewing pleasure:

Image Courtesy of LShave.

There are many reasons why my academic career didn’t pan out, but among them is undoubtedly the fact that I didn’t publish very much. For example, I never turned my dissertation on the Baader-Meinhof Gang into a book (though part of my research did end up in an obscure, Canadian journal called, Border/Lines).

When I did publish, it was essays like this one on the politics of gangsta rap.

Now, of course, I “publish” pretty much every day!

Life is so strange.