Matthew T Grant

Bob Knorpp of the Cool Beans Group kicked things off with “pay attention to the keywords you are using in social status updates.” If you are looking for additional SEO power and buzz, focusing on these status updates can have an impact based on the way these things are indexed (with an emphasis on the first six words).

Dave Thomas of SAS focused on the power of content and especially the importance of re-purposing the content you produce. He referred to Kirsten Watson’s (Kinaxis) practice of producing a white paper, first, then using that to produce blog posts, then creating a deck from that for Slideshare, and finally, interviewing the author to create a podcast. An audience member then told people not to forget about images which are, of course, indexed as well.

Stephanie Miller of Return Path recalled the advice that you should never test just to test, but always to use testing to prove out particular points.

Bob Knorpp shared the lesson that you should listen to your sales force to find out what kinds of content bring the best leads, then optimize for that content. It might sound obvious, he said, but it bears repeating because it gives you something very concrete to work with. (I found “improving the relationship between sales and marketing” one of the sub-themes of the entire forum.)

Dave Thomas echoed several speakers saying that it’s ok to take a hybrid approach and integrate your “traditional” marketing techniques with all the emerging tactics now available.

Stephanie Miller, finally, recalled an exercise used in one session where the speaker took the marketing messages of several competitors and showed that you could not tell the companies apart solely based on these messages, which were essentially the same. Compare your messaging to that of your competitors and prepare to have your eyes opened!

As part of a discussion about getting more people in your organization involved in social media, Bob Knorpp cautioned first that it may not be the case that everyone is actually going to be good at it (blogging, for example). So you should take people’s strengths into considerations before asking them to do something. He wanted people to remember that, frankly, if your organization is listening, then that is already a win.

There followed a discussion about the loss of control brought about my social media. It was acknowledged that this loss of control can certainly make some people nervous, and that this is a natural response in some cases, but that our role needs to be one of educating people on how to use these tools. In fact, we can create whole plans around it so that we have a framework within which to judge and evaluate our efforts.

The conversation then returned to the publishing metaphor especially in the context of Kipp Bodnar’s suggestion that your goal should be to produce the best-read magazine in your industry. Bob Knorpp took issue with the publishing metaphor and suggested that we use, instead, the “theme park” metaphor. “When people go to Disneyland, they don’t rave about the brochure, they rave about the experience,” as he put it.

Finally, I said that my big takeaway was that all this isn’t about the technology; it’s about the “soft stuff.” Marketing automation, lead management, social media engagement all boil down to human interactions. It’s these interactions that produce the processes that you automate, build trust between marketing and sales, and, ultimately, determine the role you play in the lives of your customers.

Ron Casalotti of Bloomberg Businessweek kicked things off talking about their Business Exchange social media platform: a people-filtered resource for business people. In order to encourage users to participate, he instituted a rating system for submissions, among other things. With over 40K registered users, BX serves as a folksonomy of topics that are of interest to Bloomberg Businessweek readers and gets used as a source of stories for print publication. It also helps direct content focus for the marketing department since they now know what readers actually care about.

Top Tip: Don’t get caught up in the numbers. 200 active participants are more meaningful than thousands of passive followers on Twitter, for example. What really counts is building engaged relationships.

Deirdre Walsh, self-proclaimed “geek matchmaker” and Community & Social Media Manager for National Instruments was up next. The cornerstone of National Instruments’ community strategy are their support forums which have over 140,000 participants and 50% of all questions posted are answered by community members. The community is used extensively by the organization for product feedback, R&D insight, etc. National Instruments also puts a big emphasis on recognizing and engaging with community “rock stars.” One interesting point of measurement for Deirdre are “actionable conversations.” She also measures community growth and number of posts per community member.

Top Tip: Don’t get overwhelmed by the technical options (Facebook vs. Twitter, etc.) but utilize something like the P.O.S.T. method to develop your plan. In other words, treat social media as any other marketing communication function.

Next up was Mike Travis of Equat!on Research who spoke about the process involved in producing their “2009 Marketing Industry Trends Report,” a research study “by marketers and for marketers” which relied on crowdsourcing to determine survey questions. The strategy was to use the survey methodology itself to engage a community where Equat!on wanted to be better known. These efforts resulted in greater exposure, site traffic, and a five-fold increase in leads generated.

Top Tip: Crowdsourcing is a good way to get in touch with a community and actually become part of it, as long as you have something of value to add to the conversation.

Kirsten Watson, Director of Corporate Marketing at Kinaxis, then spoke about her efforts to create a supply chain expert community. One key element of their strategy was to build a highly engaging, content-rich “home” for supply chain experts to learn, laugh (yes, there is comedy in supply chain management), share, and connect. Another key element was to leverage content to achieve SEO goals and beat out much larger competitors like SAP and Oracle. These SEO efforts pulled people primarily to the community and the Kinaxis blog, and only secondarily to the Kinaxis website. [Quotable quote: “You can always buy traffic.”] Note: 20% of community members are customers and 80% are prospects.

Top Tip: Repurpose and reuse content whenever possible (“Create 10 things out of 1 thing”) while always thinking about SEO.

What followed was a Q&A session. Here are some insights and tactics that came out of that:

• Keep communities open, even to competitors.
• Post content to relevant LinkedIn groups (but don’t play where you’re not welcome).
• Link editorial content to keyword strategy.
• Involvement in social media sometimes means “listen and don’t say anything.”
• Use the many conversations happening around your brand as a driver of internal collaboration. (Deirdre called this part of her “Social Media Pangaea” vision.)
• If you have people in your organization interested in blogging, send them to “Blog College” like the folks at National Instruments do. Give people guidelines and frameworks and let them go.
• “Social media” is not a campaign or a program; it’s a tool.

Christina “CK” Kerley moderated this session extremely well keeping things focused and the whole thing highly information-rich.

I spent Monday and Tuesday at MarketingProfs B2B Forum where I moderated a panel on “creating robust content to engage customers and prospects.” The panelists – Phil Juliano of Novell, Valeria Maltoni (the Conversation Agent), Chris Penn of the Student Loan Network, and Mike O’Toole of PJA – were all smart, funny, articulate and great to work with. It was a privilege to be associated with these folks.

While I hope that our panel discussion, which Valeria recapped on her blog and which Mike and I previewed on MarketingProfs DailyFix, provided attendees with a useful framework and practical advice for advancing their content-based marketing initiatives, I know for a fact that I learned a lot from the sessions I visited and the numerous people I met at this conference. To whit:

• More and more B2B marketers are feeling the need to leverage social media but are not sure where to start.
• Even when they are producing interesting content, organizations are not taking advantage of the many available distribution channels nor are they thoughtfully or aggressively re-purposing this content.
• Even though marketing department budgets and staff have been cut drastically, companies still need to market their products and services, which seems to offer a lot of opportunities for independent consultants and agencies.
• Companies don’t realize the importance of integrating their SEO efforts with the full range of marketing, advertising, and, most importantly, IT initiatives.
• As a corollary, the lines of communication and collaboration between IT and Marketing seem to be broken, which is a problem because the state of marketing today calls for increasing and ongoing integration with IT.
• Finally, the individuals on your sales force are your most important channel in the B2B space, so your marketing efforts need to be geared at educating, enabling, and empowering them.

I have more to say on each of these topics but am actually more curious to hear what you have to say about them. This stuff sound right? Wrong? Whatever?

Image Courtesy of Bob Collins. Thanks, Bob!